Here are some of the topics that this class explores:
1. Merchandising:
A past semester focused on fashion accessories, such as jewelry, hair goods, and small leather items. Future semesters may focus on other types of merchandise. A buying trip to Manhattan gives students a chance to learn the art of buying wholesale and negotiating the best prices for the merchandise. We also look closely at the competition to see what they are selling. Thus far we have used such online resources as www.claires.com and www.forever21.com to see what styles are current. Similarly, we have researched weekly tabloids like In Touch, Star, and US Weekly to see what accessories the celebrities were wearing. Future semesters may use different internet and/or hardcopy resources, depending on the type of merchandise we are studying and what the most relevant publications and web resources are at the time.
2. Selling and interpersonal skills:
This course is designed to significantly improve students' communication skills as they apply in talking to customers. Students learn how to persuade and how to advise customers on their purchases. There is quite a lot of dialogue between salespeople and buyers. Many students who were once introverts find themselves more outgoing and better able to speak more freely with other people. The intended direct result is that students become better skilled at communication and persuasiveness as these skills apply to in-store selling. But a wonderful side benefit is that, as a result, many students notice improved self-esteem and confidence.
3. Marketing:
Marketing comprises a crucial skillset for an entrepreneur. Marketing skills we teach include performing a market analysis, preparing a marketing strategy, and more. The market analysis we perform in this course includes identifying target markets and areas where students (the primary customers of our on-campus retail enterprise) congregate on campus. We test different high-profile locations on campus to compare results. We also prepare a marketing strategy that includes both traditional and new-era approaches to sales. Media and methods include Internet and viral promotions (FaceBook/MySpace), advertising, PR, networking with other departments on campus, community-building, customer service, and other marketing channels and tools. Participants develop a plan to implement marketing strategy, including benchmarks to gauge results. We employ proven and quantifiable marketing techniques such as flyers, raffles, press releases for the school newspaper, special discounts for employees, and holiday sales.
4. Display of the merchandise:
It is very important to display the merchandise in a way that appeals to the customer and encourages sales. This includes the use of creative signage, artistic arrangement, and design. We encourage creativity, non-traditional as well as traditional methods of selling, and having fun while working. Retail sales is an interactive process, and dealing with people is "serious fun."
5. Accounting and bookkeeping skills:
Any business, retail or otherwise, demands a certain amount of knowledge of bookkeeping skills on the part of the owner. A small business, in which the owner wears many hats (or possibly even all of them!), requires an even greater amount of bookkeeping. And retail requires daily bookkeeping. After each selling day we reconcile the cash receipts journal to the actual cash to see that it matches up. We take inventory after each selling day to see what merchandise is selling best and what we need to buy more of, as well as what changes we need to make on future purchasing excursions.
6. Planning strategies:
Following on with the thought mentioned in # 5, above, regarding inventory and planning, we also discuss planning ahead to anticipate seasonal and other special selling variances from the usual pattern. This enable us to have ample merchandise, and appropriate merchandise, on hand, as well as being prepared in other ways, such as signage, appropriately targeted advertising, and staffing.
7. Weekly meetings:
This course offers a mix of practical hands-on experience with classroom learning. Students sell on campus, write ads, take field trips, and do other activities that show entrepreneurial skills far better than simply "telling." Yet we recognize the need for instruction in a classroom setting as well, and there is ample time set aside for in-class discussions. These combine instruction, sharing of opinions and experiences, Q&A sessions, and business meetings. In these meetings we discuss the prior week's activity, sales, merchandising, and new marketing ideas for our on-campus retail venture. Students are asked to prepare suggestions for making our business more profitable.
Another unique aspect of this course is that we encourage students to bring in their own business opportunities that they or a family member are engaged in. The instructors help the students develop new ideas for these businesses.